Terms

TERMS & CONDITIONS

1. IntroductionWelcome to Pingle Associates (“Pingle Associates”, “we”, “us”, “our” or “the Business”). These Terms & Conditions (“Terms”) govern your access to and use of our website, digital platforms, communication services, products, services, customer-support channels and any related facilities provided by Pingle Associates.Pingle Associates operates as a proprietorship business engaged in trading-related activities. Through our website and other communication channels, we may provide information regarding our products or services, respond to enquiries, communicate quotations or commercial information, coordinate orders, provide customer assistance and communicate other information relevant to our business relationship with customers and prospective customers.These Terms are intended to establish a clear understanding between Pingle Associates and every person who visits our website, communicates with us, submits an enquiry, places an order, purchases or receives our products/services, or otherwise interacts with our business.By accessing or using our website or services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with any part of these Terms, you should discontinue use of our website and services.These Terms should be read together with our Privacy Policy and any additional terms, quotation, invoice, purchase order, service agreement or other written commercial terms applicable to a particular transaction.

2. DefinitionsFor the purpose of these Terms:“Business”, “Pingle Associates”, “we”, “us” or “our” means Pingle Associates, its proprietor, authorised representatives, employees, agents and permitted service providers.“Customer”, “you” or “your” means any individual, business, organisation or other legal person accessing our website, making an enquiry, purchasing products/services or communicating with Pingle Associates.“Website” means the official website or digital platform operated by or on behalf of Pingle Associates.“Services” means the trading, product-related, enquiry, quotation, order coordination, customer support and related business services offered by Pingle Associates.“Products” means goods, merchandise, materials or other products offered, supplied, distributed or arranged by Pingle Associates.“Communication Services” means communication through telephone, email, WhatsApp, RCS, SMS or other authorised channels.“Third-Party Services” means services provided by third parties, including communication platforms, payment providers, technology providers, hosting providers, logistics partners and other vendors.“Applicable Law” means all applicable laws, rules, regulations, notifications, governmental directions and legally binding requirements applicable to Pingle Associates and the relevant transaction.

3. Acceptance of TermsYour access to the website or interaction with Pingle Associates constitutes acceptance of these Terms.Where a separate quotation, invoice, purchase order, written agreement or commercial arrangement is issued for a particular transaction, that document may contain additional terms. In case of an inconsistency, the specific written commercial terms applicable to that transaction may prevail to the extent of the inconsistency.You are responsible for reading these Terms before using our website or services.Pingle Associates reserves the right to modify these Terms from time to time. Updated Terms will become effective when published on the website unless a different effective date is specified.

4. Description of ServicesPingle Associates provides trading-related products and services and may facilitate activities including:Product and service information;Customer enquiries;Product quotations;Commercial discussions;Order coordination;Customer support;Delivery or fulfilment coordination where applicable;Business communications;After-sales assistance where applicable; andOther lawful trading-related activities.The availability of any particular product or service may depend upon stock, supplier availability, geographic location, commercial arrangements, applicable law and other circumstances.Information displayed on the website is intended for general business and informational purposes. Product descriptions, availability, specifications, prices and other details may be changed or corrected without prior notice.A website enquiry does not automatically constitute acceptance of an order or create a binding contract unless Pingle Associates expressly confirms the transaction.

5. EligibilityYou may use our website and services only if you are legally capable of entering into a binding agreement under applicable law.If you are acting on behalf of a company, partnership, proprietorship, organisation or other entity, you represent that you have authority to act on behalf of that entity.Persons below the applicable legal age should use our services only through or with the involvement of a parent, guardian or authorised adult where legally required.
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6. Account RegistrationCertain services may require you to provide information such as your name, business name, email address, mobile number, delivery details, billing information or other relevant information.You agree that information provided to Pingle Associates should be accurate, current and complete.You must not impersonate another person or organisation or provide information intended to mislead Pingle Associates.Where an account or customer profile is created, you are responsible for maintaining the confidentiality of applicable login credentials and for activity carried out through your account.Pingle Associates may suspend or restrict an account where it reasonably believes that the account is being misused, compromised, used unlawfully or operated in breach of these Terms.

7. User ResponsibilitiesYou agree to use the website and services only for lawful purposes.You must not:Violate any applicable Indian or foreign law applicable to your activities;Submit fraudulent or misleading information;Impersonate another individual or business;Attempt to gain unauthorised access to our website or systems;Introduce malicious code, viruses or harmful software;Interfere with the operation of our website;Scrape or systematically copy website content without permission;Use our communication channels for spam or abusive activities;Attempt to bypass security mechanisms;Use our services for prohibited or unlawful transactions; orInfringe the intellectual-property rights of Pingle Associates or third parties.Customers are responsible for verifying information supplied by them before an order or transaction is finalised.

8. Payment & Billing TermsWhere products or services involve payment, the applicable price, taxes, delivery charges, payment schedule and other commercial terms will be communicated through the relevant quotation, invoice, purchase order or other commercial document.Unless otherwise expressly agreed in writing, prices may be subject to applicable taxes, transportation charges, handling charges or other lawful charges.Payments must be made using the payment method or banking details officially communicated by Pingle Associates.Pingle Associates will not be responsible for payments made to unauthorised persons or fraudulent accounts. Customers should independently verify payment details where necessary.A payment may be considered received only after successful confirmation by the relevant payment channel or by Pingle Associates.Where a payment is reversed, dishonoured, disputed or otherwise unsuccessful, Pingle Associates may suspend fulfilment until the payment issue is resolved.

9. Subscription Renewal & TerminationPingle Associates does not necessarily operate a recurring subscription service. However, if a subscription, recurring service, retainer, membership or similar arrangement is introduced, the applicable commercial terms will be communicated before activation.Where recurring payments are applicable, renewal terms, billing frequency and cancellation requirements will be specified in the applicable agreement or invoice.Pingle Associates may terminate or suspend services where:The customer breaches these Terms;Payment obligations remain unpaid;Fraudulent or unlawful activity is suspected;Continued service would violate applicable law;A communication platform suspends or restricts the relevant account;A third-party provider withdraws necessary services; orContinued service creates a material security, compliance or operational risk.Termination does not automatically cancel payment obligations already incurred.

10. Use of WhatsApp Official API & RCSPingle Associates may use authorised business messaging channels, including WhatsApp Business Platform / Official API and RCS for Business, where appropriate and available.Use of these channels is subject to the policies, technical requirements and terms imposed by the respective platform providers, in addition to these Terms.For WhatsApp Business messaging, Pingle Associates may use approved message templates where business-initiated messaging requires them and may respond to customer messages within applicable messaging windows and platform rules.Pingle Associates will not intentionally use WhatsApp or RCS to distribute unlawful, deceptive, fraudulent, abusive or prohibited content.Customers acknowledge that WhatsApp, Meta, Google, carriers and other platform providers may independently apply their own technical, security, content, quality, account-review and enforcement measures.Pingle Associates does not control decisions made independently by Meta, Google, telecommunications operators or other third-party platforms.For RCS messaging, customers may have platform-provided unsubscribe controls. Where a user withdraws consent or unsubscribes from non-essential messaging, Pingle Associates will take reasonable steps to respect that preference.RCS agent and brand verification may be subject to verification procedures involving the relevant platform, carriers or authorised representatives.

11. Message Delivery & Compliance PolicyPingle Associates intends to communicate only with persons for whom there is an appropriate lawful basis, consent or customer-initiated interaction, as applicable.Where promotional communication requires consent, Pingle Associates will use reasonable mechanisms to obtain and maintain such consent.Messages may include:Enquiry responses;Product information;Quotations;Order-related updates;Customer-support responses;Transactional notifications;Service information;Appointment or delivery information where applicable; andPromotional communications where appropriately permitted.Pingle Associates will not knowingly send misleading, fraudulent or intentionally harmful messages.Message delivery is not guaranteed. Messages may be delayed, filtered, blocked, rejected or otherwise affected by internet connectivity, carrier infrastructure, platform policies, device settings, spam controls, recipient preferences, technical failures or other circumstances outside Pingle Associates’ reasonable control.Users may request cessation of promotional communications by contacting Pingle Associates at the contact details provided in this document.WhatsApp and RCS policies may change from time to time. Pingle Associates may modify its messaging practices to maintain compliance.

12. Intellectual Property RightsUnless otherwise stated, website content, text, graphics, logos, designs, photographs, branding, layout, documents and other original materials provided by Pingle Associates are owned by or licensed to Pingle Associates.You may use website information for legitimate personal or business evaluation connected with our services.You may not reproduce, modify, distribute, sell, publish, transmit or commercially exploit protected content without prior written permission, except where permitted by law.Third-party trademarks, brand names and logos remain the property of their respective owners.Nothing in these Terms transfers ownership of intellectual property from Pingle Associates to the customer.

13. ConfidentialityWhere Pingle Associates and a customer exchange confidential business information, both parties should take reasonable measures to protect such information.Confidential information may include non-public commercial information, quotations, pricing, customer information, business strategies, technical information and other information expressly identified as confidential.Confidentiality obligations will not apply to information that:Is publicly available without breach;Was lawfully known before disclosure;Is independently developed;Is received lawfully from a third party; orMust be disclosed under law or a lawful governmental order.Where legally required, Pingle Associates may disclose information to competent authorities.

14. Disclaimer of WarrantiesPingle Associates will make reasonable efforts to keep its website and business information accurate and operational, but the website and digital services may not always be uninterrupted or error-free.To the maximum extent permitted by applicable law, information on the website is provided on an “as available” basis.Pingle Associates does not warrant that:The website will always be available;All information will always be error-free;Third-party communication services will operate without interruption;Messages will always be delivered;Products will always remain available; orExternal services will remain continuously available.Nothing in these Terms excludes a warranty or legal right that cannot lawfully be excluded.

15. Limitation of LiabilityTo the maximum extent permitted by applicable law, Pingle Associates will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of the website or third-party communication platforms.This may include losses arising from communication delays, platform outages, network failures, unauthorised third-party activity, technical failures or circumstances beyond our reasonable control.Where liability cannot legally be excluded, Pingle Associates’ liability will be limited to the extent permitted under applicable law and, where legally permissible, to the amount actually paid by the customer for the relevant product or service giving rise to the claim.Nothing in these Terms limits liability that cannot legally be limited or excluded.

16. IndemnificationTo the extent permitted by law, you agree to indemnify and hold harmless Pingle Associates, its proprietor, employees, representatives and service providers from claims, losses, liabilities, damages, costs and expenses arising from:Your unlawful use of the website;Your breach of these Terms;Fraudulent or misleading information submitted by you;Your infringement of third-party rights;Your misuse of WhatsApp, RCS or other communication services; orYour violation of applicable law.This clause does not apply to the extent a claim is caused by Pingle Associates’ own unlawful conduct or liability that cannot legally be transferred.

17. Governing Law (India)These Terms are governed by the laws of India.Subject to mandatory provisions of applicable law, disputes arising from these Terms or services provided by Pingle Associates shall be subject to the jurisdiction of competent courts having jurisdiction over Nashik, Maharashtra.Nothing in this clause prevents a party from exercising a statutory right to approach an authority, tribunal or forum that has mandatory jurisdiction under applicable law.

18. Changes to TermsPingle Associates may update these Terms to reflect changes in business operations, technology, applicable law, platform policies, security requirements or services.The latest version may be published on the website with an updated effective date.Continued use of the website after an updated version becomes effective may constitute acceptance of the revised Terms to the extent permitted by law.

19. Contact InformationFor questions, complaints, requests or concerns regarding these Terms, please contact:Pingle Associates
Email: gokulpingle@yahoo.in
Mobile: 7066132777
Address: 3rd Floor, Neelkamal Comment Zone, Nashik, College Road, Opp. Fab India Showroom / Westside, Nashik, Maharashtra – 422005, IndiaPingle Associates will make reasonable efforts to review and respond to genuine customer communications within a reasonable period.

20. Severability and Entire AgreementIf any provision of these Terms is found invalid or unenforceable by a competent authority, that provision shall be interpreted or modified to the minimum extent necessary, and the remaining provisions shall continue to operate to the extent permitted by law.These Terms, together with the Privacy Policy and any applicable written commercial agreement, constitute the principal terms governing use of the website and services.End of Terms & Conditions